Refund Policy

Order can be cancelled before the shipment. Once order get cancelled amount will be refunded for ‘prepaid orders’.

Cancelation Criteria

• Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
• Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
• If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
• Suspected fraudulent information.

Refunds

• Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
• Credit/Debit Card/Net Banking/Wallets – 5-7 business days
• If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id info@traqua.in from registered e-mail id.
  • 1. Account number
  • 2. Account Holder name
  • 3. IFSC Code
  • 4. Order No
  • 5. Order Name
• After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-7 business days.

What if I am not satisfied with product/services?

In case you are not satisfied with the product/services, you can get in touch with our customer care department and the team would ensure that the promised product/services are delivered to you.